FAQs

Frequently Asked Questions (FAQ)

 

1. What is online counselling?

 

Online counselling is a professional mental health service provided through a digital communication tool, such as video calls or phone calls. It offers the same level of confidentiality and professionalism as in-person therapy, but with added convenience and accessibility.

​

2. How does online counselling work?

 

When you send an email to Kei, he will aim to respond within 2 working days and suggest some options for when you could have your initial assessment. This will be an opportunity to discuss whether you are a good fit to work together, and for Kei to take some basic information. This will take around 30 minutes. Following this, you will agree a time that works for both to have your counselling sessions, which Kei will send you a link to join. 

 

3. Is online counselling effective?

 

Yes. Numerous studies show that online therapy can be just as effective as in-person therapy.

 

4. What issues can counselling help with?

 

I can cover a wide range of concerns, including:

 

 - Depression

 - Anxiety

 - Stress

 - Relationship issues

 - Family problems

 - Childhood 

 - School/ university issues

 - Study & stress support

- Identity

 - Eating disorder

 - Attachment issues

 - Shame

 - Life changes

 - Purpose

 - Grief

 - Addiction​

 

5. How long is a session?

 

Sessions last 50 minutes.

 

6. Is my information confidential?

 

Absolutely. I use secure, encrypted communication tools and follow strict privacy guidelines. Your personal information and session content are never shared without your consent, except where required by law for safety reasons.

 

7. Do I need any special equipment?

 

All you need is:

 

- A reliable internet connection

- A smartphone, tablet, or computer

- A quiet, private space for your session

 

Headphones are optional but can increase privacy.

 

8. How long does Therapy last?

​

This can and will differ between each client. Some people feel satisfied to end their therapy after a handful of sessions, however, other people can choose to stay with the same counsellor for years. If you feel as though you are ready to end your therapy, I will advise for us to choose a date together to work towards our ending. 

​

9. How much does counselling cost?

 

Pricing varies depending on plan type (pay-per-session or subscription). Visit our Pricing page for the most current rates.

 

10. Do you offer emergency or crisis support?

 

Online counselling is not designed for crises. If you or someone else is in immediate danger, please contact your local emergency services or crisis hotline right away.